Privacy Policy

Last updated: 20.08.2025

At Owl & Fire – Coaching by Carsten Diederich (“we,” “us,” “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [www.owlandfire.com] (the “Site”) or use our services.

1. Information We Collect

We may collect the following types of personal information:

Contact details (name, email address, phone number) when you submit a form or book a session.
Booking and payment information when you purchase coaching services (billing address, payment details).
Newsletter subscription data (email address and preferences).
Technical data such as IP address, browser type, operating system, and cookies when you use our Site.
Analytics data (via Google Analytics or Wix Analytics) on how you use our Site (pages visited, time spent, location).

We do not collect sensitive data unless voluntarily shared during coaching sessions, in which case it remains strictly confidential.

2. How We Use Your Information

We use your information to:

Provide and manage coaching services.
Process payments and issue invoices.
Respond to inquiries and schedule sessions.
Send newsletters, resources, and event updates (only with your consent).
Analyze website traffic and improve user experience.
Comply with legal and tax obligations.

3. Legal Basis for Processing

We process personal data under the following bases:

Contractual necessity (to deliver coaching services and process payments).
Consent (for newsletters and marketing communications).
Legitimate interests (to improve services and website functionality).
Legal obligations (for accounting, tax, or regulatory compliance).

4. Data Sharing & Third Parties

We do not sell your personal data. We may share it with trusted third parties:

Website hosting & infrastructure: Wix.com Ltd.
Payment providers: Stripe, PayPal, Wix Payments, or other processors you select. These providers process payments securely and are GDPR-compliant.
Email & newsletter tools: Mailchimp, Brevo (Sendinblue), or similar platforms – only if you have subscribed.
Analytics tools: Google Analytics, Wix Analytics – for website performance and visitor insights.

All providers are contractually required to handle your data securely and in compliance with GDPR and Swiss nFADP.

5. Cookies & Analytics

Our Site uses cookies and similar technologies to improve functionality and analyze usage.

Google Analytics: Tracks how visitors use our Site (e.g., pages viewed, session duration). This data is anonymized and aggregated. You can opt out by installing the Google Analytics opt-out browser add-on.
Wix cookies: Used for essential functionality (e.g., security, bookings, payments).
Marketing cookies: If enabled, may be used for retargeting ads (only with consent).

You can manage or disable cookies in your browser settings at any time.

6. Data Storage & Retention

Customer data: stored as long as necessary to provide services and comply with legal/tax obligations.
Newsletter data: stored until you unsubscribe.
Payment data: processed only by secure third-party providers; we do not store your full payment details.

7. Your Rights

You have the right to:

Access, correct, or delete your personal data.
Restrict or object to certain processing.
Withdraw consent at any time (for newsletters/marketing).
Receive your data in a portable format (data portability).
Lodge a complaint with the Swiss FDPIC or your local EU supervisory authority.

Requests can be sent to: [insert your email address].

8. International Data Transfers

As Wix, Mailchimp, Brevo, Stripe, and other providers may process data outside Switzerland/EU, your data may be transferred internationally. All providers ensure adequate protection through GDPR-compliant safeguards (e.g., Standard Contractual Clauses).

9. Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no internet transmission is ever 100% secure.

10. Contact

If you have any questions or requests regarding this Privacy Policy, please contact:

Owl & Fire – Coaching by Carsten Diederich
Email: carsten@owlandfire.com
Address: Schärenmoosstrasse 80, 8052 Zurich, Switzerland]